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CANTRAVU?Can Travel? Travu with us.

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Payment & Booking Terms

Clear, transparent policies for your AFCON 2027 travel experience

Last Updated: January 15, 2026

Quick Navigation

  • → Booking Process
  • → Payment Terms
  • → Cancellations
  • → Changes
  • → Travel Insurance
  • → Responsibilities
  • → General Conditions

📝 Booking Process

How to Book

  1. Browse Packages: Explore our AFCON 2027 travel packages
  2. Request Quote: Fill out our inquiry form
  3. Receive Proposal: Get detailed itinerary within 24 hours
  4. Confirm Booking: Accept proposal by paying deposit
  5. Receive Confirmation: Get booking confirmation and documents

Important: All bookings are subject to availability. Book early as packages sell out quickly!

Booking Confirmation

Your booking is confirmed when we receive your deposit. Confirmation includes:

  • Booking reference number
  • Complete itinerary details
  • Payment schedule
  • Included services and exclusions
  • Important travel information

💳 Payment Terms

Deposit Requirements

Package TypeDeposit RequiredDue At Booking
Budget Explorer30% of total costWithin 48 hours
Standard Fan30% of total costWithin 48 hours
VIP Experience40% of total costWithin 48 hours

Final Payment

  • 60 days before departure: For all standard bookings
  • 90 days before departure: For group bookings (10+ travelers)
  • Immediate payment: For bookings within 60 days of departure

Late Payment: If payment isn't received by due date, we may cancel your booking and retain your deposit.

Accepted Payment Methods

  • Bank Transfer: SWIFT transfers (preferred)
  • Credit/Debit Cards: Visa, Mastercard, Amex (3% fee)
  • PayPal: International clients (3.5% fee)
  • Mobile Money: M-Pesa, MTN, Airtel (East Africa)

❌ Cancellation Policy

Cancellation Fees

Days Before DepartureCancellation Fee
90+ daysDeposit only (30-40%)
60-89 days50% of total cost
30-59 days75% of total cost
Less than 30 days100% (no refund)

No-Show Policy: Failure to join the tour or not showing up results in 100% cancellation fee.

🔄 Changes & Amendments

Changes by You

If you need to change your booking after confirmation:

  • $50 admin fee per change
  • Plus any supplier charges
  • Subject to availability
  • Must be requested in writing

Changes by Us

We may change your itinerary due to:

  • Match schedule changes by CAF
  • Venue changes
  • Force majeure events
  • Supplier availability issues

Major changes: You may accept changes, request alternative package, or cancel for full refund.

🛡️ Travel Insurance

Highly Recommended: Purchase comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and baggage loss.

Recommended Coverage

  • Trip Cancellation & Interruption
  • Medical Coverage (min $50,000)
  • Emergency Evacuation (min $100,000)
  • Baggage Loss/Delay
  • Travel Delays
  • 24/7 Emergency Assistance

⚖️ Responsibilities

Our Responsibilities

  • Provide services as described in confirmation
  • Use reputable suppliers and partners
  • Provide 24/7 emergency support
  • Act with reasonable skill and care

Your Responsibilities

  • Valid passport (6+ months validity)
  • Obtaining necessary visas
  • Required vaccinations (Yellow Fever)
  • Purchasing travel insurance
  • Providing accurate information
  • Timely payments
  • Appropriate behavior and respecting local laws

📜 General Conditions

What's Included

  • Accommodation as specified
  • Match tickets as specified
  • Airport transfers
  • Inter-city transportation
  • Tours and activities listed
  • 24/7 emergency support

What's Not Included

  • International flights
  • Visa fees
  • Personal expenses
  • Meals not specified
  • Tips and gratuities
  • Optional activities

Group Bookings

  • Groups of 10+ get custom pricing
  • One complimentary place per 15 paying travelers
  • Flexible payment schedules available
  • Dedicated group coordinator

Governing Law

These terms are governed by the laws of Kenya. Any disputes are subject to Kenyan courts.

Questions About Our Terms?

Our team is here to clarify any questions you have about bookings, payments, or cancellations.

Contact Us